Failed and Rejected NMS Transactions

The Workbench Completed tab displays a red N next to prescriptions that have not been acknowledged by the NMS. This means the NMS transaction is either failed or rejected, and action must be taken by your Pharmacy to resolve the issue. It is important to note that these prescriptions have already been adjudicated financially; it is simply the NMS transaction that remains outstanding. NMS provides a 365 day window in which to submit the outstanding transactions..

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Pre-existing indicators will continue to be available on the Completed tab. If the N is also shown, the prescription has not been submitted to NMS

The N will appear beside the following existing indicator types; if they apply to the prescription. It will appear alone if the prescription is not enrolled in reminder programs.

  • eFill (@)
  • AutoFill (R)
  • Inbound IVR (T!)

Resubmitting a Rejected or Failed Prescription

To resubmit a rejected prescription to the NMS:

  1. Highlight the prescription on the Completed tab.
  2. Select the Detail button. The Rx Detail Third Party tab appears displaying the NMS claim.
  3. Review the claim response message and take the necessary corrective action.

  1. Select the Submit button.

Rejected NMS Response Codes

NMS will only reject transactions if they contain invalid or missing data (e.g. birth date, gender, client ID, prescriber ID, prescriber type, etc.). If you receive rejections from NMS, but do not understand why, review the Narcotics Monitoring System Pharmacy Reference Manual for a complete list of possible rejections. If you still do not understand, contact the ODB Help Desk at 1-800-668-6641. Some common rejections are outlined below:

  • NMS Response Code 35 – Cardholder Identity Error: A cardholder identity error means the patient’s NMS Identity Code is incorrect or missing. Go to the patient’s 3rd Party tab and correct the Identity Code field.

  • NMS Response Code 32 – Client ID # Error: A client ID error means the patient’s NMS PHN/Identity # is incorrect or missing. Go to the patient’s 3rd Party tab and correct the PHN/Identity # field. The number must correspond to the selected Identity Code.

  • NMS Response Code 34 – Patient Date of Birth Error: As with any date of birth error returned by a third party, verify that the patient’s correct birth date has been entered in PharmaClik Rx, and make any required corrections if it is wrong. If the birth date is correct and NMS continues to reject the claim, contact the ODB Help Desk at 1-800-668-6641.
  • NMS Response Code 76 – Pharmacist ID code error/missing: NMS transactions will be rejected with this response code if the pharmacist’s initials are not selected from the Pharmacist field in the NMS claim. To correct this issue, select the on-duty pharmacist’s initials from the Pharmacist dropdown list. To prevent this error message in the future, avoid logging onto PharmaClik Rx as user ADM.