Refilling a Prescription

When you refill a prescription, the refill is assigned a new Rx#. Refills use the same authorization number as the original prescription unless you change the quantity authorized (QA). If the QA is changed, the prescription is treated as a new prescription and a new authorization number is assigned.

You can refill a prescription that does not have any remaining refills by creating a pre-authorized or unauthorized prescription. You cannot refill prescriptions that have not been filled yet (Incomplete or Pending), transferred prescriptions, or medications you have manually added to a patient's profile.

Note: You can check a prescription's audit history to view past refills of the prescription.

Refilling a prescription from a patient's profile

  1. Open the Patient Folder.
  2. Press the Profile tab.
  3. Highlight one or more prescriptions on the Profile.

Note: Note You cannot refill medications that have been manually added to the patient's profile (status DUR).

  1. Press the Refill button.
  2. The prescription opens in Rx Detail. You can now fill the prescription normally.

Refilling a prescription by entering the Rx#

  1. On the Workbench, press the Refill button. The Refill dialogue box appears.
  2. In the Rx(s) field, enter the Rx# of the prescription to refill. You can enter multiple Rx#s separated by slashes (such as 50001/50002/50003).
  3. Press the Process button. The prescription opens in Rx Detail.
  4. Fill the prescription normally.

Note: If you press the To Do Tab button instead of Process, the prescription is placed on the To Do tab. To open the prescription in Rx Detail, select the prescription on the To Do tab and press Process.