Resetting a Forgotten PharmaClik Rx Password

If a user cannot remember their password, only the PharmaClik Rx Administrator (ADM) can temporarily reset their PharmaClik Rx password. The Administrator (ADM) user will set a temporary password, which the user will be prompted to change upon their next log on attempt.

To reset a PharmaClik Rx password:

1. Select More > Security. The ‘Security Login’ window appears.
2. Enter the login credentials of the user who wishes to access the Security window. This user must have administrator access (ADM).
3. Select the OK button. The ‘Security Administration Facility’ window appears.
4. Highlight the name of the user who forgot their password.
5. Select the Password button. The ‘Change Password’ window appears.

6. Enter in a new temporary password in the New Password and Confirm New fields. The Old Password field will be greyed out.

7. Select the OK button.
8. Log off of PharmaClik Rx as the Administrator and have the user you just reset the password for log back in, using the temporary password created above.
9. Upon login, a validation prompt will appear indicating you must change your password. Select the OK button. The ‘Change Password’ window will appear.
10. Enter a new password and select the OK button.