Reordering a Cancelled Backorder Product

Products will remain on backorder for 60 days. If the product is not shipped at the end of 60 days, McKesson cancels the backorder and returns Qty Not Shipped code 7 in the invoice file. This notifies you that the backorder order has been cancelled and must be reordered.

  • Qty Not Shipped Code: 7 = Item Not Existent in McKesson File

The cancelled backorders will appear on the Auto-Reconcile Exceptions Report as Invoice Exceptions. You will be able to identify these products by the following:

  • The P.O.# is an older number
  • Qty Shipped = 0
  • Notes = Item Not Existent in McKesson File

When the backorder is cancelled, you must reorder the product if it is still required. You can reorder from the Supplier folder, Order Pad, the Drug folder or from the closed purchase order. When you reorder from the purchase order, PharmaClik Rx will reorder the quantity that was previously backordered.

To Reorder from the Supplier Folder

  1. Navigate to the McKesson Supplier Folder > Orders tab.
  2. Select the Add button. The 'Product Search' window opens.
  3. Enter the DIN in the DIN/PIN column and select the Search button.
  4. Highlight the product you would like to reorder, and then press the OK button.
  5. The 'Add to Next Order' window opens. In Re-Order # Packs enter the number of packs to be ordered.
  6. Press the OK button.

To Reorder from the Closed Purchase Order

  1. Press the More > P.O.’s.
  2. Search for and select the purchase order shown on the Auto-Reconcile Exceptions Report.
  3. In the Products on Order section of the purchase order, highlight the products to be reordered.
  4. Press the Actions button.
  5. Press the Re-order button.
  6. The previously backordered quantity is placed on the Order Pad. Press OK in the confirmation prompt that appears.