WRITTEN BY ZLATA ZOVKO     |     SR. CUSTOMER EXCELLENCE SPECIALIST

 

By now you’ve probably attended an Open Mic Webinar on Propel Rx and gotten a chance to participate in one (or more) Ask Us Anything sessions. We’ve worked tirelessly to keep you in the loop about how Propel Rx will benefit your business. No discover what Propel Rx looks like on your Go Live day.

 

"Optimistic and a little nervous."

 

I had the opportunity to visit a Propel Rx store and I’m excited to share my experience with you. As you might imagine, the team at the pilot store were a little nervous coming into the pharmacy that morning. Although they were nervous, they were very optimistic and eager to see if Propel Rx lived up to the hype. (Spoiler alert…it did!)

 

"The upgrade went very smoothly."
 

The pharmacy team were able to log in easily with their usual credentials. They jumped right into the software and were able to easily process prescriptions. They commented about how they found the eLearning helpful (and were very happy they completed their training before Go Live day) and commented on how many processes felt familiar and easy to navigate, but with a new look and feel that was much more current and pleasing to the eye. They were happy to report that many of the items on their wish list were met with Propel Rx. Hearing that made me so proud!

 

Some of their favourite features are:
 
  • The built-in provincial doctor license search, making creating a prescriber record easier than ever before.
  • The new Compliance Preparation Log report, to aid in compliance package creation and checking.
  • A new look for the auxiliary labels.
  • And many more!

Jumping in confidently is exactly what we want all pharmacies’ experiences to be. Having a smooth transition is exactly what the team at PTS is working towards. We understand that you may have more questions, so here are a few that come up most often.

 

Some of the most common questions asked about the Propel Rx upgrade are:

 

"How will we learn Propel Rx?"

Learning Propel Rx is made simple with online eLearning. You’ll learn the differences between PharmaClik Rx and Propel Rx. Beginning 4 weeks prior to your upgrade day, you’ll receive communications to help you get started and guide you through the four-week journey to your pharmacy’s live day. Keep an eye out for these notifications in your inbox. Insider tip, the communications you receive will have the subject line “Countdown to Propel Rx.”

 

"When will we receive Propel Rx?"

You'll be notified by a PTS team member a few weeks before your scheduled upgrade. 

 

"Will a trainer be coming to my store?"

Trainers will not be at stores. As Propel Rx will be rolled out to many stores over a period of months, our Customer Care team is ready and waiting to answer any questions that arise. Plus, making the time to complete the eLearning courses before the upgrade will prepare your team for day 1.

 

Whether you’re nervous or excited (or both), you can be certain that your upgrade to Propel Rx will be well supported by the PTS team. We’re grateful for the trust and confidence you’ve placed in us. We won’t settle for less than the best for you!

Get to know more about what learning Propel Rx looks like by reading “What you need to know about learning Propel Rx” and “5 things you need to know when learning Propel Rx”.

 

 

ABOUT THE AUTHOR

A member of the Learning Team since 2014, Zlata is curently the Learning Manager and has over 20 years of experience in the pharmacy industry. Prior to joining McKesson Canada, Zlata was a practicing Registered Pharmacy Technician at Rexall for 6 years, while also attending Western University to earn her bachelor of Health Sciences degree.

Zlata is passionate about learning and believes it is a lifelong process. She believes that investing in learning leads to increased autonomy and ultimately more time to spend with patients.