Superior Customer Support
Dedicated Customer Care
We recognize that your business and your customers depend on the operation of your pharmacy practice management systems. That's why we put so much effort into providing dedicated support for all the systems we install.
If your dispensary or point of sale system fails, needs tuning, a quick fix or you have questions on how to optimize its use, the one place to get resolution is our Customer Care at 1.800.387.6093.
All our application and systems experts have pharmacy experience and are ready so support you and your staff. They not only understand how the systems are used but also how critical they are to the smooth running of your business.
We take pride in resolving your issues large and small. The Customer Care staff will take ownership of your request and work as a team to support you by providing the necessary expertise. If required, they will coordinate field technician support to resolve issues on-site at your store. This service is delivered through our service network, which is recognized as reliable and extensive in the pharmacy systems industry.
Our Customer Care staff can also remotely connect to your Pharmacy Management System via DSL or modem. This allows our specialists to better diagnose problems and make required changes to resolve issues quickly and unobtrusively with minimal impact to ongoing pharmacy operations.